This section of the guide provides an overview of the ways for customers to earn points – the engine of your Loyalty Program.


You’ll learn how to create customizable ways for customers to earn points within Loyalty Program based on various conditions.

Customers can earn points by Sign up or  Place order



I/ Sign up vs Place order


- Sign up: By this method, customers can earn a certain numbers of points adjusted by the admin via sign-up action

- Place order:  If customers have  their account on your store and place orders, they can get reward points  which are also decided by the admin



II/ How to use

The way to  create Sign up and Place order rule is similar at some points. Now, we will guide you through the setup process


1/ Step 1: Please go to Reward Program > How to earn points > Click on Edit icon to create and modify rules

2/ Step 2: Edit rules


- Sign up:

  • Program name: Name the sign up program as you want

  • Earning points: Enter points that customers can gain via Sign up action

  • Limitation: We already limit the number of time that customers can get points though Sign up. Because one customer register to your store with one email account, therefore they can only get Sign up points one time only.

- Place order: 

  • Program name: Name the sign up program as you want

  • Earning points type:

    - Earn point by amount spent: Customers will get points based on the order value. For example, if you set 10 points for $1 spent, the customer will get 50 points for an order whose value is $5

    - Earn point by order placed: Customers will get points based on how many times they purchase from you. For instant, Give customers10 points for each time they place orders

  • Limit the  number of times each customer can earn points for this action: Please tick the box to enable the function and enter the number of times each customer can earn points for order placement.
    For example, you can allow customers to get points 2 times/day if they buy goods from you



3/ Step 3: Enable  the rules you have just created to apply them to your reward program




III/ Points Expiration


All customer points will be reset if they do not interact to your reward program by earing or spending action after the certain period. Pick  up one and make it more urgent for customers to engage to your program!




It is quite simple to create rules for customers to earn points. Please feel welcome to ask if you have any question!