1. Enable Livechat


At App Dashboard > Enable at the Live Chat block to enable the feature. Click Settings to customize Live Chat.


2. Customize Live Chat: Messenger/WhatsApp


Step 1: Choose Preset

Select the preset in step 1 and check the display in Preview.


  • Select WhatsApp if you only want to show WhatsApp chatbox on your store.
  • Select Messenger if you only want to show Messenger chatbox on your store.
  • Select both Messenger & WhatsApp if you want to show both



Step 2: Select Channels

Enable the Channel you want to show on your store.

WhatsApp


  • Phone Number: Enter the phone number to use for WhatsApp. Make sure the phone number you enter is registered to your WhatsApp account.
  • Name: Enter a display name for your account
  • Avatar: Select the image to display for the account. You can select an existing image or upload a new one from the device.

Messenger

See the detailed guide here to do 2 steps.  



Step 3: Display Settings



  • Display Pages: Select All Pages to have live chat displayed on all pages. Select Selected Pages and select the pages you don't want displayed in Excluded Pages.
  • Position: Select the display position of the live chat on the screen
  • Display Devices: Select the device that displays the live chat.
  • Live chat icon: Select an existing icon or upload a new one from your device. This icon is only visible when you enable both WhatsApp and Messenger.
  • Icon Background Color: Select the background color of the icon.
  • Icon Color: Select the color of the icon.



Step 4: Advanced Settings

Advanced Settings for WhatsApp


  • Response Time: Enter the content displayed in the chatbox.



  • Greeting Message: Enter the greeting displayed in the chatbox.



  • Icon Background Color: Select the background color of the WhatsApp icon.
  • Icon Color: Choose the color of the WhatsApp icon.
  • Description Background Color: Select the background color displayed in the chatbox.
  • Text Color: Select the color for the content displayed in the chatbox.
  • Online Time: Select Available 24/7 to show WhatsApp all the time. Select Schedule Time and set WhatsApp display time.



Advanced Settings for Messenger



  • Language: Select the display language at Messenger.
  • Greeting Message: Enter the greeting displayed at Messenger.